1. Your space needs to be clean, as safe as possible, and ready for renters.
During a stay, every tenant should have what they need to have a comfortable stay. At a very minimum, your space should be clean and should not have any maintenance issues.
2. Be responsive.
Responding quickly when renters reach out shows that you’re an attentive and considerate host. How frequently and quickly you respond to booking requests and messages is measured by your response rate. We ask hosts to respond to messages and requests within 24 hours.
After renters move in, you're in charge of making sure the property stays safe. If something needs to be fixed or maintained, please be prompt with your actions.
3. Accept booking requests.
No renter likes to have to send multiple requests to find an available place. If your calendar shows your space is free, you should accept most requests. Make sure your listing’s availability calendar reflects the correct months. This way, you’re more likely to get booking requests that you can actually accommodate.
Related: Don't cancel on renters. We take cancellations seriously; renters' moving plans depend on a secured place. We ask that you avoid canceling confirmed bookings unless there are extenuating circumstances.
4. Support tenants during their stay
Whether or not you’re staying in the space with your tenants, it’s important to remain available throughout their stay. Your tenants will have the opportunity to rate the clarity and consistency of your communication at the end of their stay—and the average of these tenants' ratings will appear on your listing page.
5. Keep all payments through Kopa
To keep Kopa the safest and most secure place to rent, we require all deposit, rent, and extra charges to be completed through Kopa. This enables our team to look into any issues with payments.
- Be proactive in your communication so tenants know you’re available. Reach out early to coordinate arrival plans. If you won’t be greeting your tenants when they arrive, you can send them a message at their move-in time to make sure everything went smoothly.
- If you confirm a reservation and something about your listing changes, tell your tenant in advance.
- If you won’t be in the area during their stay, give your tenants a local point of contact.