If you need to issue a refund on the rental deposit, you have 30 days after the payment has been sent to issue a refund by going to:
- Go to Transaction History.
- Click on "Receipt" for the appropriate renter.
- Click "Issue refund"
We’ll process your transaction within 48 hours. You’ll be notified once the transaction is complete.
Note: If the renter made the payment more than 30 days ago, please contact the Kopa support team.