How can we help?
Common questions
- What is Kopa?
- Extenuating circumstances policy and COVID-19 (coronavirus)
- How do I cancel my booking?
- What fees do renters pay?
- Do I need a lease, and how do leases work?
- What fee do hosts pay?
- How do I sync my Kopa calendar with another calendar?
- What is a government-issued ID, and why do I need to add one?
Topics
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General
Find answers to general frequently asked questions about Kopa, Kopa for Business, and beyond.
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Account
Get help with managing your account, password, and notifications.
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Renting
Learn about booking through Kopa, payments, and trust and safety as a renter.
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Hosting
Discover how you can create, manage, and improve your listings and payments as a host.
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Still need help?
Our support team is top-notch, and we're here to answer any questions.