Kopa Support Center
Do I need a lease, and how do leases work?
Are apartments on Kopa considered "short-term rentals?"
For how long can I rent my space?
How much control do I have with my rental property?
What furniture and amenities does my space need to have?
What do I need in my property?
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How do I find my Airbnb profile link?
How do I add my listing to Kopa?
Should I rent my space by bed or entire space?
How do I add seasonal pricing to my listing?
What is Seasonal Pricing?
Am I allowed to sublease through Kopa?
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What fee do hosts pay?
Do I need to return security deposits with interest?
How do I add payment info?
How long does it take for payments to show in my bank account?
How do I return security deposits to my renters?
How do I split payouts between two bank accounts?
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Communicating with renters
How do I view and send messages?
How do I accept a booking request?
How do I sync my Kopa calendar with another calendar?
Why is my calendar blocked for the move-in and move-out days of a booking?
How do I delete a synced calendar on my listing?
How do I make dates available or blocked on my calendar?
Messages and booking requests
How do I know if renters are interested in my space?
What is the difference between messages and booking requests?
Do renters see why I decline a booking request?
How can a renter leave a review for my listing?
How do star ratings work?
Trust and safety
What is a government-issued ID, and why do I need to add one?
Do you offer background checks or credit checks?
How do I add my government-issued ID?
Is my space insured by Kopa?
How does Kopa vet renters?
I'm a host. What are some safety tips I can follow?
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