Kopa Support Center
How do I know if a listing is available?
How do I manage my favorited listings?
How do I search for a place to stay?
Communicating with hosts
Can I message a host without sending a booking request?
How do I view and send messages?
Should I send a request to rent if I haven't heard back from the host?
Why am I getting declined by a host for a listing that is available?
Extenuating circumstances policy and COVID-19 (coronavirus)
Why do I need to fill out a rental application?
How do I change my move-in and move-out dates?
What does "this bedroom is in a common space” mean?
How do I check the status of my booking requests?
How do I change or cancel a booking request?
See all 10 articles
Your confirmed stays
How do I cancel my booking?
How do I coordinate move-in details with my host?
What happens if my host cancels my booking?
What should I do if something's missing or not as expected when I move in?
How can I be a considerate renter?
What fees do renters pay?
What currencies are used on the website?
What is a security deposit?
How is the rental deposit amount determined?
Why is my credit card getting declined?
How do I get my security deposit back?
See all 9 articles
Trust and safety
How does Kopa vet hosts?
Why should I communicate and pay through Kopa directly?
What safety resources should I be aware of while renting or leasing?
I’m a renter. What are some safety tips I can follow?