Renting

Getting started

• How do I search for a place to stay?

• How do I know if a listing is available?

• How do I manage my favorited listings?

• There are no listings for my search. What do I do?

Communicating with hosts

• How do I view and send messages?

• Can I message a host without sending a booking request?

• Should I send a request to rent if I haven't heard back from the host?

• Why am I getting declined by a host for a listing that is available?

Booking

• Extenuating circumstances policy and COVID-19 (coronavirus)

• How do I change my move-in and move-out dates?

• What is a converted room?

• How do I check the status of my booking requests?

• How do I change or cancel a booking request?

• How much time does a host have to respond to my booking request?

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Your confirmed stays

• How do I cancel my booking?

• How do I extend my stay at my Kopa rental?

• How do I coordinate move-in details with my host?

• What happens if my host cancels my booking?

• What should I do if something's missing or not as expected when I move in?

• How can I be a considerate renter?

Payments

• What fees do renters pay?

• How far in advance can I pay my rent?

• What currencies are used on the website?

• What is a security deposit?

• How is the rental deposit amount determined?

• Why is my credit card getting declined?

See all 10 articles

Trust and safety

• How does Kopa vet hosts?

• Why should I communicate and pay through Kopa directly?

• What safety resources should I be aware of while renting or leasing?

• I’m a renter. What are some safety tips I can follow?